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Plymouth Township Police Communications Supervisor Cynthia
Fell
demonstrates the new Rapid-Lite software.
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Don Howard – Staff Writer
The true first responders in emergencies aren't the police
or fire personnel who appear at the scene of a crisis.
They are the 911 dispatchers or Public Service Aids, who
answer the initial calls for emergency service in the crisis situations that
can take place any time of the day or night.
The constant management of those emergency calls can take a
toll on 911 dispatchers.
Last year, Public Service Aids in Plymouth Township fielded
13,791 911 calls and responded to 34,998 requests for service from both the
City of Plymouth and Plymouth Township residents in need of emergency help.
The unique dispatch system in the township includes nine
full-time professionals on the front lines of stress 24 hours a day, seven days
a week, every day of the year. The
dispatchers answer the initial calls for police, fire, and all emergencies and
provide dispatch and communication support services. They make split-second
decisions regarding people who are very often in trauma, suffering emotional
situations, reporting a fire, a weather emergency or even a water main break.
Part of the dispatcher's job is to remain professional, calm and collected no
matter how dire the situation might be.