Metro Detroit Airport wins highest customer rating

Detroit Metropolitan Wayne County Airport (DTW) ranks number one for overall traveler satisfaction among 17 other mega airports in North America, according to J.D. Power's 14th annual North American Airport Satisfaction Study for 2019.
The 2019 North America Airport Satisfaction Study measures overall traveler satisfaction with mega, large and medium North American airports by examining six factors (in order of importance): terminal facilities; airport accessibility; baggage claim; security check; check-in/baggage check; and food, beverage and retail.
Now in its 14th year, the study is based on responses from 32,276 U.S. or Canadian residents who traveled through at least one U.S. or Canadian airport and covers both departure and arrival experiences during the past three months. Mega airports are those having 33 million or more passengers per year.
“Michigan continues to grow its reputation as a national leader in both leisure travel and business attraction as a result of key assets like the Detroit Metro Airport,” said Jeff Mason, CEO of the Michigan Economic Development Corporation. “This recognition by J.D. Power highlights the strength of Michigan's supply chain and logistics ecosystem for our businesses and the warm welcome visitors can expect when they come to experience all Pure Michigan has to offer.
The Detroit Metropolitan Airport in Romulus is a world-class global supply chain asset as well as one of the largest U.S. air hubs. Located within 500 miles of nearly half the U.S. and Canadian population and commerce centers, Michigan provides unparalleled access to the market.
In addition, many businesses credit being near Detroit Metropolitan Airport as a critical logistical advantage when choosing to build research and development sites in the state.
Tourism also continues to be a key industry for the state of Michigan, with visitor spending in the state reaching growing 3.9% in 2018 to $25.7 billion. Additionally, tourism spending supports 6.0% of all jobs in Michigan. Detroit Metro Airport serves as a major point of entry into Michigan for national and international leisure travelers and has been a partner with the award-winning Pure Michigan campaign to welcome visitors - particularly international arrivals - to the state.