Inkster residents welcomed a new neighbor last week with the opening of a new retail Comcast store in the city.
The new 3,024-square-foot facility is part of the Comcast multi-million-dollar nationwide commitment to improve customer service, according to a company spokesman.
The new store is located at 27195 Cherry Hill Road, just east of Inkster Road and features contemporary hands-on displays and seating areas where customers can interact with all Xfinity products from internet, video and connected home solutions to Xfinity Mobile. Patrons can learn from trained technology specialists how to get more value from these products.
“Giving our customers a space to try out our products is the best way to educate them on how our technology can provide more convenience and added value,” explained Melissa Bahoora, Comcast vice president of sales in Michigan. “This new store also gives us a chance to enhance the customer experience through safe face-to-face interaction and top-notch service.”
The new Xfinity store provides a safe in-person store experience for both customers and employees. Personal protective equipment (PPE) is available for employees and customers, including face masks, gloves, hand sanitizers and disinfecting wipes. To ensure proper social distancing, Comcast has installed plexi-glass dividers between interaction areas. Shared surfaces, tools and devices are cleaned and disinfected after every use. To ensure the health and safety of everyone, the ratio of one customer per full-service sales consultant is maintained. Customers waiting to be serviced are invited to wait outside or in their cars.
