Thursday, September 30, 2021

Rivian will bring 100 new jobs to the $4.6 million service
center planned for Plymouth Township.
Rivian, the Plymouth-based manufacturer of all-electric adventure vehicles, will open a new $4.6 million Service Support Operation facility in the community.

The new center will be located in Plymouth Township and is expected to bring 100 high-wage jobs to the area, according to Gov. Gretchen Whitmer.

Whitmer joined officials from the Michigan Economic Development Corporation last week to announce the new facility which will be supported by the Michigan Strategic Fund. 

“This investment by Rivian will create 100 high-skill jobs as we work to grow Michigan's economy, create good-paying jobs, and build the industries of the future,” said Whitmer. “This state-of-the-art facility reinforces our reputation as a leader in both customer service and the future of mobility and electrification. We're excited to welcome Rivian's new service support operations to Michigan and look forward to working together to grow and add jobs for Michigan residents in the future,” she said. 

Rivian officials said the company is experiencing significant growth and plans to support all Rivian owners from this new Service Support Operations Center in Plymouth Township. The state-of-the-art, highly technical service support operations center will create 100 new high-wage jobs for both business-to-business and business-to-consumer service. The facility will provide around-the-clock assistance by the Rivian Roadside and Service Support team to North American Rivian owners with vehicle questions, roadside requests and service scheduling needs.  

“I am thrilled that Rivian will be expanding its operations here in Plymouth Township at the historic Burroughs facility,” said Plymouth Township Supervisor Kurt L. Heise.  “Rivian and Plymouth Township are building on our outstanding partnership, bringing high-paying, cutting-edge jobs to our community that will provide exceptional customer service to Rivian's owners, while improving the township's brand as a destination for economic development. I also want to thank the MEDC and all our local partners who helped to make this happen.” 

As a result of the total capital investment and job creation, the company has been awarded a $750,000 Michigan Business Development Program performance-based grant. Michigan was chosen for the project over competing sites in other states, officials said. 

“Congratulations to the team at Rivian on your tremendous growth and success. We appreciate this continued vote of confidence in our incredible talent and competitive business climate here in Michigan,” said Quentin Messer, Jr., CEO of the Michigan Economic Development Corporation and President and Chair of the Michigan Strategic Fund. “We're pleased to work with our local partners to support Rivian's investment that reinforces Michigan's position as the leader in electric vehicle manufacturing and customer adoption.” 

“This center provides a base of service to our Rivian owners. This team will be the most all-around knowledgeable and most highly-trained group on Rivian vehicles,” said Rivian Roadside and Service Support Operations Senior Manager Tracy Stevens. 

“The program includes six weeks of in-depth training for our service support advisors, and we will add about 15 new hires every other month throughout 2022 to ensure coverage as production ramps up. Our expansion in Plymouth is part of a long-term strategy that will allow access to the talented workforce Michigan offers,” he said.  

Rivian owners will be able to interact with the center digitally or by phone. 

“It's no surprise Rivian's national search for a new state-of-the-art customer service center led them to Wayne County. The collaborative culture fostered by all levels of government has created a world-class business environment for companies large and small,” said Wayne County Executive Warren C. Evans. 

“As a result, more than 100 good paying jobs will be created in Plymouth Township. I'm excited for the opportunities this project creates for Wayne County workers and grateful for collaboration between Wayne County and partners like the MEDC, SEMCA/Michigan Works, and township leaders to bring Rivian to Plymouth,” he concluded.